Terms & Conditions

Booking Terms & Conditions

Booking with Ty’n Cellar Farm Self-Catering Cottages

Visit www.tyncellarfarm.co.uk or by telephoning: 07803359245

Please note, you must be over 18 years of age to make a booking. Please read the sections below which contain important information you need to consider before you book.

Booking Terms:

Bookings within 6 weeks:

100% of the holiday cost to be paid at the time of booking and is Non-refundable or transferable.
Bookings outside 6 weeks:

25% deposit is required at the time of booking. 6 weeks prior to the arrival date an automated e-mail prompt will be sent to you with a link allowing you to pay the remainder of your holiday.
Deposit is non-refundable.

Payment Methods:

Online bookings: We accept Pay Pal, Visa or MasterCard payments to secure your booking with us. Payment will be automatically charged to your account within one working day.

Telephone bookings: We accept Visa, MasterCard

Credit and debit cards will normally be authorised and charged to your account within two working days.

Payment can be made by bank transfer sort code 20-58- 72  account no 73574253

We do not charge an additional credit card fee.

Confirmation:

Once your booking is confirmed we will send you, electronically a confirmation showing the price of your holiday and any other associated charges. Please check the details on your confirmation carefully. If any of the details are incorrect you must inform our Reservations Team as soon as possible. Please ensure you present your confirmation to the resort upon arrival.

Final Balance:

Online Bookings: You will receive an electronic reminder that the remaining balance is due for your holiday. Please click on the link provided and follow instructions to complete the payment. The final  balance for online bookings cannot be taken over the telephone.

Direct Bookings: You will be sent an invoice by post or electronically as a reminder for you to pay the remainder of your holiday. The final balance can be paid by telephoning 07803359245

Changing or cancelling your booking:

We understand that sometimes you are prevented or unable to take your break; please contact us at Ty’n Cellar Farm holiday Cottages at the earliest opportunity. We will do our best to make changes to your booking. We would require a minimum of 60 days’ notice to do this and cannot guarantee that alternative date would be available.

An administration charge may apply.

Pricing:

The most up to date prices for accommodation are shown on our website. Any prices shown on our website or other communications are subject to regular review and may change throughout the day. The agreed price for your break will be quoted when you make a reservation and will be shown on the confirmation. All prices are shown inclusive of VAT.

Accommodation:

All accommodation is self-catering. Travel to and from Ty’n Cellar Farm Self-catering Cottages is the responsibility of the travelling parties.

You must use your accommodation and its contents with care and leave it in a clean and tidy condition on departure. We reserve the right to charge you for any extra cleaning, missing items or damage. We reserve the right to enter your accommodation at any time for any reasonable purpose, for example to make checks and carry out maintenance work or housekeeping.

The maximum number of guests in each accommodation unit (as stated on our website) must not be exceeded. If it is, we may move those additional persons to another Self-catering Cottage and will charge you or them the appropriate full charge for the additional accommodation, from the date your party arrived for the holiday.

Smoking Policy:

Smoking is not permitted in any buildings, including accommodation (this includes e-cigarettes and tobacco), it is permitted where indicated.

  • Pets:

No animal, bird or reptile is permitted in the property. Registered Guide Dogs may be accepted at prior agreement.

Arrival and Departure times:

Check in time is 4pm on the arrival day & check out is 10 am on departure day. If you will be arriving outside of these times, please contact the resort directly prior to arrival. Late departure will be charged unless by prior arrangement .

Travel Insurance:

We would recommend you take out holiday insurance.

Special Requirements:

If you or any members of your party have any specific needs in relation Ty’n Cellar Farm Self Catering Cottages (for example mobility requirements) please contact us to detail your requirements before making a holiday booking on 07803359245.

Lost Property:

Please contact Ty’n Cellar Farm Self-catering Cottages as soon as you realise you’ve left something behind. We will do all we can to locate it for you, although we are not liable if this is not possible or if it is damaged.

Any such items will be returned to you, you will be responsible for the postage costs.

Can we help?

Any assistance that you may require or concerns you may have during your holiday should be brought to the attention of a member of our team on resort. We aim to provide prompt assistance to you so that you can continue to enjoy your holiday.

 

Your attention is particularly drawn to the below terms:

  1. We reserve the right to terminate any holiday booking without compensation, where we believe that the behaviour of any of the persons in your group does or might cause disruption to the other guests. For the avoidance of doubt, you are directly liable to Ty’n Cellar Farm Self Catering Cottages for any damage caused during your stay.
  2. Without prejudice to the clause above, we reserve the right to recover from you any costs incurred by us as a result of any damage caused by you or your party at a resort, including any compensation we pay to any other guest.
  3. Limitation of Liability.

We will not accept liability for any injury, loss or damage suffered by you or any member of your party unless death or personal injury is caused by our negligence or those acting within the course of their employment and within the scope of their authority.

We try to ensure all information, photographs and accommodation descriptions have been compiled from the most accurate sources available at the time of the website publication. It should be noted that some photographs and artists’ impressions are illustrative only. Some facilities may vary between the cottages, please read cottage-specific information carefully. All details and information on the Ty’n Cellar Farm Website are correct at time of publication. Accommodation décor, size and layout may vary between cottages. Not all accommodation is identical to the pictures shown on the web site; also, not all accommodation is at ground level.

Ty’n Cellar Farm Self-Catering Cottages may change these terms at any time by posting changes online. You should review these terms regularly to ensure you are aware of any changes.